Riley Krotz

Riley T. Krotz is a Marketing Ph.D. Candidate at the University of Tennessee, and Riley’s research explores retail and frontline marketing strategy. Specifically, Riley’s research seeks to understand how to enhance employee and customer experiences in frontline retail/service settings, how technological innovation affects these experiences, and how retail/service strategy decisions affect society at large. Riley’s research has been published in the Journal of Supply Chain Management, the Journal of Public Policy & Marketing, and others. Additionally, his retail strategy research has been published through the American Antitrust Institute, and has led to two book publications entitled Competitive Exclusion in Category Captain Arrangements and Resale Price Maintenance After Leegin: The Curious Case of Contact Lenses. Riley has received numerous awards and grants for both his research and teaching including being named the AMA DocSig’s Outstanding Marketing Doctoral Student, the Haslam College of Business Excellence in Research Award (Marketing), the William H. Thomlinson Outstanding Graduate Scholar Award, the Coggin College of Business Coggin Fellowship, the PowerUp JAX Innovation Grant, and the Innovation in Education Award.  Download CV

Riley Krotz

Riley T. Krotz is a Marketing Ph.D. Candidate at the University of Tennessee, and Riley’s research explores retail and frontline marketing strategy. Specifically, Riley’s research seeks to understand how to enhance employee and customer experiences in frontline retail/service settings, how technological innovation affects these experiences, and how retail/service strategy decisions affect society at large. Riley’s research has been published in the Journal of Supply Chain Management, the Journal of Public Policy & Marketing, and others. Additionally, his retail strategy research has been published through the American Antitrust Institute, and has led to two book publications entitled Competitive Exclusion in Category Captain Arrangements and Resale Price Maintenance After Leegin: The Curious Case of Contact Lenses. Riley has received numerous awards and grants for both his research and teaching including being named the AMA DocSig’s Outstanding Marketing Doctoral Student, the Haslam College of Business Excellence in Research Award (Marketing), the William H. Thomlinson Outstanding Graduate Scholar Award, the Coggin College of Business Coggin Fellowship, the PowerUp JAX Innovation Grant, and the Innovation in Education Award.  Download CV


Tyler Milfeld

Tyler Milfeld is currently a Ph.D. student at the University of Tennessee. His research interests focus on the intersection of branding, emotion, and social sustainability. Prior to joining the program, Tyler’s marketing and sales career spanned four leading consumer goods companies – The Hershey Company, Colgate-Palmolive, PepsiCo, and Johnson & Johnson. His marketing experience includes roles in brand management, shopper activation, global innovation, global brand equity, and customer partnerships. Tyler earned a dual MBA from the University of Texas and Pontificia Universidad Católica de Chile and a BA from Northwestern University with a double major in psychology and political science.

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Tyler Milfeld

Tyler Milfeld is currently a Ph.D. student at the University of Tennessee. His research interests focus on the intersection of branding, emotion, and social sustainability. Prior to joining the program, Tyler’s marketing and sales career spanned four leading consumer goods companies – The Hershey Company, Colgate-Palmolive, PepsiCo, and Johnson & Johnson. His marketing experience includes roles in brand management, shopper activation, global innovation, global brand equity, and customer partnerships. Tyler earned a dual MBA from the University of Texas and Pontificia Universidad Católica de Chile and a BA from Northwestern University with a double major in psychology and political science.

Tyler is fluent in Spanish and lived in Santiago, Chile, for 13 months while completing his MBA. An avid runner, Tyler has completed 65 half-marathons in 35 states. He enjoys reading, watching college basketball games, and exploring the great outdoors with his wife, two children, and their beloved beagle.


Mohammad "Mike" Saljoughian

Mohammad “Mike” Saljoughian is a Marketing Ph.D. candidate whose research interest include consumer behavior (social psychology and psychology), modelling (gamification, online consumption patterns), neuroscience and genetics. He has published in the International Journal of Quality & Reliability ManagementTotal Quality Management & Business Excellence, and Journal of Modelling in Management among others.

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Leah Smith

Leah Smith is a doctoral student in the Department of Marketing at the University of Tennessee, Knoxville. Prior to joining the Ph.D. Program in 2015, Leah worked for seven years in marketing research departments at Altria and Electrolux. Leah holds an MBA from Wake Forest University and a Bachelor of Arts degree at Indiana University.

Leah’s research interests are in consumer behavior, emotional communication and mediated relationships.

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Can Trinh

Can Trinh is a doctoral student in the Department of Marketing at the University of Tennessee. Prior to joining the Ph.D. program at the University of Tennessee, Can spent seven years working in the field of marketing for multinational firms with experience in both brand management and advertising. He earned an MBA with a concentration in Finance and a BBA in Economics. He has received many prestigious academic awards, including the ADB (Asian Development Bank) Scholarship. Inspired by the pragmatic challanges that marketing managers have to face in designing effective communication strategies, Can is interested in conducting research that can help guide strategic marketing decisions while enhancing customers experience.

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Can Trinh

Can Trinh is a doctoral student in the Department of Marketing at the University of Tennessee. Prior to joining the Ph.D. program at the University of Tennessee, Can spent seven years working in the field of marketing for multinational firms with experience in both brand management and advertising. He earned an MBA with a concentration in Finance and a BBA in Economics. He has received many prestigious academic awards, including the ADB (Asian Development Bank) Scholarship. Inspired by the pragmatic challanges that marketing managers have to face in designing effective communication strategies, Can is interested in conducting research that can help guide strategic marketing decisions while enhancing customers experience.

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Roman Welden

Roman Welden is a Marketing Ph.D. student at the University of Tennessee. In 2015, he received his B.B.A. in Economics with an emphasis in evolutionary biology from East Tennessee State University. He earned his MBA from the same school with a focus on non-profit strategy formulation. Roman’s research interests are in consumer behavior, particularly gaming (of all sorts), competition, and habit formation.